Refund and Return Policy

These terms constitute the standard after-sales policy for all kitchenware products on glenpollen.shop, uniformly governing the procedures and timeframes for returns, refunds, and after-sales claims. All after-sales matters are handled strictly in accordance with these terms; no exceptions or special channels apply.
Important Notice: Due to sustained long-term losses, this site operates on a clearance-sale model. All products are clearance items from existing stock. After-sales services are limited to the scope defined in these terms; requests falling outside these rules will not be accepted.
I. Return Eligibility Period
Users have a 30-day window for returns, starting from the date of delivery (receipt) of the product. Orders meeting the return criteria may submit a return request within this 30-day period. Requests for returns, exchanges, or price adjustments will not be accepted for orders exceeding this 30-day limit.
II. Eligible Scenarios for Return

1. Physical damage (e.g., breakage, deformation, or cracking) caused during shipping; 2. Quality issues such as defects, missing functions, or inability to operate normally; 3. Significant discrepancies between the received product and the website’s description or specifications; 4. Logistics errors, such as incorrect items sent, missing items, or over-shipment.
   III. Non-Eligible Scenarios for Return
2. Orders exceeding the 30-day return period; 2. Damage or malfunctions caused by user mishandling, unauthorized disassembly, or product modification; 3. Requests based on personal preference (e.g., “don’t like it” or “unsuitable”) or user error (e.g., accidental purchase or ordering the wrong item) where no quality issue exists; 4. Minor imperfections that do not affect normal use, such as normal wear and tear or slight scratches; 5. Special cases where clearance stock is depleted and no replacement inventory is available.
   IV. Refund Processing Time
   The standard refund processing time is 3 days. Once the user submits a return request, the returned product passes inspection, and the platform confirms receipt, we will complete the refund review and issuance within 3 calendar days. Refunds will be returned to the user’s original payment account. In the event of force majeure, such as system maintenance by payment service providers, slight delays may occur; users may inquire about the status via the official email address.
   V. Return Processing Procedure
3. Users must submit a return request via the official email within the 30-day validity period, including the order number, reason for return, photos documenting the product issue, and proof of shipment; 2. Customer service will verify the order details and supporting evidence; upon confirming eligibility for return, they will provide the user with the return address and relevant instructions; 3. Users must ship the items back to the designated address, ensuring the product is free from further man-made damage and includes all original accessories; 4. Upon receipt and successful verification by the platform, the refund will be processed within 3 days.
   VI. Final Terms Regarding After-Sales Service
   After-sales service for all clearance products is strictly governed by these terms. The platform does not offer product exchanges, price difference adjustments, or replacement shipments; only eligible returns and refunds are supported. The platform’s verification results serve as the final basis for all after-sales decisions; by submitting a request, the user acknowledges and accepts all rules outlined in these terms.