Terms Regarding Issue Resolution

These terms establish standardized procedures for handling various issues—such as those related to orders, products, logistics, after-sales service, and returns/refunds—encountered by users while shopping on glenpollen.shop, ensuring the orderly conduct of clearance sales.
Special Note: Due to the company’s sustained long-term losses, this site operates on a clearance sales model. All issue resolution is based on existing inventory and established timeframes; no special customization is available, and resolution standards are uniform across the site.
I. Handling Order-Related Issues
Once an order is placed, the system automatically records the details, and the site processes the order on the same day. In the event of duplicate orders, incorrect order information, failed payment processing, or order cancellations, users should contact customer service immediately via the official email; we will verify the order status and provide a resolution on the same day. As clearance inventory is limited, product specifications or categories cannot be changed arbitrarily after order confirmation, and the ordering channel for a specific product will automatically close once stock is depleted.
II. Handling Product Quality Issues
If users receive kitchenware with quality issues—such as damage, defects, or discrepancies with the product description—they may submit a return/after-sales request within 30 days of receipt. Users must submit supporting evidence in accordance with the return and refund policy; we will verify the issue and process the claim according to regulations. Clearance products are sold from existing stock and will not be restocked; once a defective product is verified, a refund will be prioritized.
III. Handling Logistics Anomalies
A fixed two-day shipping period applies within the United States. Users should promptly report issues such as shipping delays, lost packages, or misdelivery. We will coordinate with logistics providers to investigate and follow up, offering appropriate after-sales solutions based on logistics policies.
IV. Handling After-Sales Disputes
All after-sales disputes are resolved exclusively based on the site’s published shipping, return/refund, and general terms and conditions. Users must submit evidence of the issue within the stipulated timeframes; the site reserves the right to reject claims submitted after these deadlines. All resolutions are based on the site’s verification findings; there are no exceptions to these procedures under the clearance sales model, ensuring fairness and impartiality in all transactions. V. Feedback Timeframe
If users need to report issues regarding the product, logistics, or order after receipt, they must strictly adhere to the site’s 30-day policy for returns and after-sales service. Failure to report issues within this timeframe will be deemed an acknowledgment that the product and order are free of defects, and no subsequent after-sales claims will be accepted. All issue reports and after-sales requests must be submitted via the official email address to ensure the platform retains a record and can process the matter in an orderly manner.