Privacy Policy

This Privacy Policy is designed to clearly explain to all users of glenpollen.shop how we collect, use, store, protect, and disclose personal information, and to safeguard users’ privacy rights. All terms comply with privacy standards for online cross-border e-commerce transactions. This policy applies to all kitchenware clearance sales and website access services provided by this site.
Special Note: Due to sustained long-term losses, this site is currently conducting only clearance sales of existing kitchenware inventory and has no plans for long-term future operations. All user information is used solely for the purpose of fulfilling this transaction and providing after-sales service; it will never be used for other commercial purposes.
I. Scope of Information Collection
We collect only the user information necessary to fulfill transactions, including names, shipping addresses, contact numbers, email addresses, order details, and payment records provided during registration and checkout. We also automatically record basic browsing data to optimize the user experience, verify order details, facilitate logistics and delivery, and handle after-sales service.
II. Rules for Information Use

1. Order Processing: Verifying kitchenware orders, processing daily orders, confirming transactions, and other essential fulfillment tasks; 2. Logistics and Delivery: Coordinating with established U.S. shipping channels to handle shipment, tracking, and delivery notifications; 3. After-Sales Service: Processing return requests (within 30 days), issuing refunds (within 3 days), and investigating problematic orders; 4. Notifications: Sending important updates—such as order status, logistics tracking, and after-sales progress—via our official email.
   III. Information Storage and Protection
   We employ secure encryption technology to store user personal information and strictly prevent unauthorized access, data leaks, tampering, or resale. Access to user information is restricted to authorized personnel acting within the scope of service fulfillment. Once the transaction and after-sales period have concluded, we will cease active use of the user information and will retain or dispose of the data in accordance with regulatory standards.
   IV. Restrictions on Information Disclosure
   We will never disclose or transfer user personal information to any third-party organization or individual without the user’s explicit consent, except where mandatory disclosure is required by law or regulation.